Application not loading (EU Only)

Incident Report for EvaluAgent

Resolved

This incident has been resolved.

Posted Aug 01, 2023 - 10:01 UTC

Monitoring

Our Ops teams are continuing to monitor this incident

Posted Aug 01, 2023 - 09:15 UTC

Update

We have confirmed with AWS that the issue is with their S3 file storage service that we use to serve application code - they have stabilised the issue on their end. The EvaluAgent application should now be working as expected. We’ll continue to monitor the service for any defects. Thank you

Posted Aug 01, 2023 - 08:53 UTC

Update

We are continuing to work on a fix for this issue.

Posted Aug 01, 2023 - 08:41 UTC

Identified

We are currently experiencing an issue on our EU cluster where our application code is failing to load in to the browser. Our Engineers are aware of the issue and are working to resolve the issue with our partner, AWS.

Posted Aug 01, 2023 - 08:40 UTC

This incident affected: Region: US East (Web Application).